DELIVERY & SHIPPING
We offer the following shipping options:
UK - Special Delivery (Signed for, next working day) - £10
UK - Royal Mail 1st Class - Signed For - £6
Europe Signed For (Outside UK) - £15
International Signed For (not Europe) - £20
Our policy lasts 30 days. If 30 days have past by since your purchase or you have opened the packaging and it's not in a sellable state, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 17 Pitts Lane, Earley, Reading, RG6 1BX
To return your product, you should mail your product to: Charlies Medals Ltd, 17 Pitts Lane, Earley, Reading, RG6 1BX, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. If we are at fault full refund of your Shipping costs will be made, otherwise they are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item unless you do.